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Service Centre

Get answers to your questions about shipping, delivery, payment methods, returns, contacting us and the ordering process. Simply click on the topic you need information on, for comprehensive first-hand advice.

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planeo is available for you however you please - expert advice, call-back service, WhatsApp, questions about your order and more. Just contact us.

Shipping & Delivery

Would you like to find out more about shipping and delivery? Find out more.

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Our service team provide professional support throughout the entire purchasing process and beyond. Find out more now!

The Order Process

Our service area offers you professional support throughout the entire purchasing process and beyond. Find out more now!

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We offer multiple ways to pay. Find out about payment methods.

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You want to return the ordered goods but you don’t know how to do it? Get help here!

planeo Newsletter.

Subscribe to our newsletter and get a 10-euro voucher.5

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We want to support you in the best possible way in the realization of your living spaces. Take a look at our YouTube Channel and get started.
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Meyer Jumbo

Copyright © 2025 - All rights reserved - v2.111.0
All prices incl. VAT plus shipping costs

1 We are available by phone from Monday to Friday from 8 a.m. to 5 p.m. and Saturday from 9 a.m. to 2 p.m. 2 For express delivery service, there is a charge of 10 euros; for the package and 50 euros; for the shipping deliveries. Express delivery is only possible within mainland Germany and only if all products in the shopping basket are ready for express delivery. In addition, notification by the delivery service is omitted. ³ The storage service is free for up to 9 months with the creation of a customer account and is only available for orders over €2,500; terraces, façades, and clearance items are excluded. 4 The sample service includes up to 5 product samples and is free of charge for the delivery areas: Germany, Europe 1 and 2. You can see the availability of the sample by clicking on the « sample » button on the product page. 5 The voucher is valid from an order value of 149 euros;. Multiple voucher promotions cannot be combined with each other.* While stocks last.

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